Who we are..
TFC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
TFC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th March 2020.
What we collect..
We collect your personal data in order to process your order and deliver your goods to you. The information we collect includes your name & address, the delivery name & address, your email address, telephone number, mobile number and IP address.
Your payment information will be collected and held by one of our payment providers (either WorldPay, Stripe or Paypal). We do not hold your financial debit/credit card information.
If you choose to create an account with us, we will collect your name, address, email address, password, order history, log in details, pages viewed, shopping cart items and newsletter subscription preferences.
We also collect data from your browsing behaviour, which helps us understand how our customers interact with our website. We use this data to help us improve our website design, functionality and enhance our customer experience.
We will not collect any unnecessary personal data from you, only data that is relevant to your order and if requested product preferences.
What we do with the information we gather..
We adhere to comply with the obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
We use your personal data for the following reasons:
- To enable us to process your order (we may contact you via email/telephone to discuss your order).
- To allow us to distribute your goods (If your order is being delivered via courier and you have provided your mobile telephone number, you will receive a text message from our courier company detailing a time slot for your delivery).
- To keep a record of the products you have purchased.
- To respond to enquiries and provide customer support.
- To operate our website and deliver the services that individuals have requested.
- To maintain our own accounts and records in line with the legal requirements of HMRC.
- To improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may use the information to customise the website according to your interests.
How we share your data..
Your personal data will be treated as strictly confidential. We provide your personal data to our distribution partners in order to safely deliver your goods in a timely manner.
Data from your browsing behaviour is shared with Google Analytics which gives us an insight into how our customers interact with our website. We have activated the IP Anonymisation within Google Analytics, so you are not identifiable in Google Analytics.
In order to meet our legal obligations, your personal data is disclosed to the HMRC and if required any government authorises.
How long we keep your data..
- Customer orders – permanently, in order to satisfy HMRC requirements.
- Customer enquiries – 1 year post enquiry.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites..
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information..
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request to have your personal details removed at any time. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.
We will promptly correct any information found to be incorrect.